NOTE: our in-store returns policy is different than our online shopping site.
Return Policy: (30 Days for Stock items and 15 Days for Special order items)
Special Order 25% Restocking Fee
All items marked Special Order adhere to our Special Order Express return policy. All Special Order Express returns/exchanges require a 25% restocking fee be charged to the customer. Original shipping charges, sales taxes, and handling costs are non-refundable. Customers are required to ship the product back to us at their own expense in order to qualify for the refund.
Customer must return ENTIRE order. Partial returns, leftover materials and/or excess materials will not be accepted.
Damaged or Defective Items (You get refund or replacement)
Clearance Bundle Purchase/Return Policy
Must purchase full quantity as described. No partial purchase available. Quantities are limited. Available online and in-store. Returns must be entire order purchased. No partial returns/refunds available. All returns must be shipped within 15 days. Shipping/delivery costs are non-refundable. Product must be returned in the same condition as at the time of purchase.
Shipping and Delivery Times
Note: All the orders are shipped from California
Pick up You can pick up your order from any of our nearest locations for no extra charge unless your product is special order.
Standard Ground, Normally arrives in 1-7 business days
Accessories may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 1-7 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Freight Delivery, Normally arrives in 2-8 business days
Heavy item(s) must be shipped separately via ground freight (freight trucking companies like: Fedex Freight, Yellow Freight). Usually, oversized item(s) arrive within 2-8 full business days after leaving the warehouse. Most oversized item(s) leave the warehouse within 2 to 3 full business days. We cannot offer expedited shipping for oversized item(s). The delivery company will contact you by phone to schedule a delivery date and time window. Typically, there will be a minimum of a four-hour time frame for the delivery and an adult must be available to accept, inspect, and sign-for the delivery. The item will be delivered to your designated shipping address. The freight delivery company is not responsible for unloading the item from the truck or carrying the item into the building. Your package is likely to be heavy and large; therefore, we recommend that you have someone with you to help unload the item from the truck and carry it inside. The total charge does not include lift gate service, inside delivery and removal of cartons.